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Registrations can only be accepted if made in writing, by fax, email or online

Provisional Bookings Please use the form on the contact page to make a provisional booking. To secure your place written confirmation must be received within 10 days of the provisional booking being made.

Payment must be received prior to attending the course. The course fee does not include lecture notes, lunches and refreshments.

Joining instructions Confirmation, directions and hotel information are detailed on this website.

Cancellations and Transfers Please note, we always endeavor to accommodate our delegates requests, however, most of our courses have limited numbers to maximise the interactivity between delegates and tutors. Cancellations or transfers at short notice cause inconvenience and may jeopardise the commercial viability of a course. For this reason we are obliged to charge the following administration fees or surcharges:

Cancellations made up to 21 days (i.e. 3 weeks) or more before the course date will be refunded less a 20% administration fee.

Cancellations made within 21 days of the course date will be subject to the full course fee and no refund will be given.

Requests to transfer to a later course date will be subject to a surcharge of 25% of the course fee if request is made within 21 days of the course date that was originally requested.

• All cancellations and requests for transfer must be in writing and either sent via email, fax or post.
• The transfer option only applies to delegates who are transferring to a different date for the same course.
• The option to transfer can be used only once, after which non-attendance will be treated as a cancellation and all outstanding invoices will be due.
• We cannot automatically guarantee a place on the next scheduled course date.

Delegate Substitutions can be made at any time without incurring penalty*

Amendments to Programmes Brian Charman & Associates reserves the right to cancel or modify any training event in its programme. In the event of a cancellation where an alternative cannot be provided, payment received in respect of that course will be refunded in full.

By confirming your booking on a course with us delegates are agreeing to be bound by the cancellation terms and conditions of registration.